DELIVERY

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NEW ZEALAND

All online purchases through our website are available for delivery across New Zealand - including rural delivery.  

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AUSTRALIA 

Yes  - we deliver to Australia and we even cover the import duty!

All orders being sent to Australia are subject to an Australian Border Force (ABF) Customs Duty Charge when entering the country. As the recipient, you will receive a notification from the Australian Border Force (ABF) to pay this charge. Once payment is made ABF will release your parcel to Australia Post the same day. We get it, it's a process...

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However, we are a small business, looking to grow internationally - so we have discounted this Import Duty Charge for you at the checkout! 

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• You will see an automatic discount of the value of the Import Duty charge.

• This Australian Import Duty discount is only applicable to orders being sent to Australia. 

• Pleas note some customers report delays for orders processed by ABF through Melbourne.

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We appreciate your understanding as we navigate these different duty regulations.

We aim to continue to grow the business and secure a distributor in Australia, however, we can only do this by continuing to sell our product and increase demand in each region.

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ALL OTHER INTERNATIONAL

For all other international delivery, please Contact us  for more details.

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REFUNDS AND RETURNS

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DAMAGED GOODS

If your products are damaged or lost in transit please follow these steps:
- make a claim, or lodge a complaint with the courier company within 14 working days.
- let us know the details of that complaint so we can finalise the claim from our end (we can’t do that until we have a case number from you for the issue).
- we will replace the product free of charge.
- there will not be any additional shipping fee.

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RETURN OF PRODUCT

If you have any questions about your products or are unhappy with any aspect please take the following steps:
- send us an email info@feijoatree.co.nz following that contact and after determining the nature of the complaint, we will do our best to remedy your issue and advise on a solution or next steps.
- we are unable to accept returns but happy to work through any complaints or queries.