DELIVERY

​

NEW ZEALAND

All online purchases through our website are available for delivery across New Zealand - including rural delivery.  

​

AUSTRALIA 

Yes  - we deliver to Australia

All orders sent to Australia are subject to an Australian Border Force (ABF) Customs Duty Charge payable by the receiver when entering the country. As the recipient, you will receive a notification from the Australian Border Force (ABF) to pay this charge. Once payment is made ABF will release your parcel to Australia Post the same day. We get it, it's a process...

​

However, we are a small business, looking to grow internationally - so we have discounted the cost of the Import Duty Charge for you at the checkout! 

​

• You will see an automatic discount of the value of the Import Duty charge. 

• The receiver is still required to pay the Customs Duty Charge as outlined above

• This Australian Import Duty discount is only applicable to orders being sent to Australia.

• Please note some customers report delays on orders processed by ABF - we have no control over this import timing or process.

​​​

We appreciate your understanding as we navigate these different duty regulations.

We aim to continue to grow the business and secure a distributor in Australia, however, we can only do this by continuing to sell our product and increase demand in each region.

​​​​

Christmas Gift Orders - During the lead-up to Christmas shipping times and ABF processing can be delayed - we recommend early ordering for all Australian orders. We cannot guarantee pre Christmas delivery on orders placed after 18th November.

​

​​

​

ALL OTHER INTERNATIONAL

For all other international delivery, please Contact us  for more details.

​​​

​

REFUNDS AND RETURNS

​

DAMAGED GOODS

If your products are damaged or lost in transit please follow these steps:
- make a claim, or lodge a complaint with the courier company within 14 working days.
- let us know the details of that complaint so we can finalise the claim from our end (we can’t do that until we have a case number from you for the issue).
- we will replace the product free of charge.
- there will not be any additional shipping fee.

​

RETURN OF PRODUCT

If you have any questions about your products or are unhappy with any aspect please take the following steps:
- send us an email info@feijoatree.co.nz following that contact and after determining the nature of the complaint, we will do our best to remedy your issue and advise on a solution or next steps.
- we are unable to accept returns but happy to work through any complaints or queries.